RSS FeedSwine Flu – Mondial | Travel Insurance Advice
Mondial Assistance (in the United States, Mexico and around the world) continues to closely monitor the outbreak of Swine Flu and the potential impact to our customers. We have prepared answers to many of the questions we have been receiving from our customers. They can be found below along with some general information on the swine flu. If you have a question that is not addressed below, please call us at 1-800-284-8300. Cancel Anytime customers can cancel their trip for unforeseen circumstances. For example customers who purchased the policy prior to the issuance of the travel advisory to Mexico would be able to cancel due to this event and receive reimbursement as described in your Letter of Confirmation and Certificate of Insurance/Policy. For other policies such as Basic, Classic or Deluxe, there are four covered reasons that may apply for cancellations/interruptions related to swine flu: Illness/Injury, Death, Quarantine, and Loss of Accommodations. Please refer to your Letter of Confirmation and Certificate of Insurance/Policy to verify the coverage you purchased. Yes. We are happy to adjust the travel dates on your policy as long as you have not filed a claim and as long as you have not departed on your trip already. If your supplier will charge you a change fee, we will not be able to cover that unless you file a claim on your existing policy. Should you choose to file a claim, you will need to purchase a new policy for the new trip. We recommend you seek immediate medical care. If you need assistance locating a doctor, contact us and we can assist you. Also, your policy contains important information about what to do if you become sick while traveling. We urge you to read your policy and keep our phone number (1-800-654-1908) and your policy identification number in a safe place where it can be quickly retrieved.
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